Welcome to the official website of ICH Group, Mandsaur (“ICH Group”, “we”, “us”, “our” or “Institute”). This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit or use our website, submit an enquiry, apply for a course, contact us, make a payment, access educational content or otherwise interact with our services. By using our website or providing your information, you agree to the practices described in this Privacy Policy.

01. Information We Collect

We may collect the following information:

Personal Information

Full Name

Mobile Number

Email Address

Address

City and State

Date of Birth, where required

Educational Qualification

Course or Examination Preference

Parent/Guardian details, where applicable

Photograph, where voluntarily submitted or required for admission-related purposes

Enquiry and Admission Information

When you submit an enquiry or admission form, we may collect information relating to:

Course preference

Competitive examination preference

Academic background

Previous examination details

Communication details

Other information voluntarily provided by you

Payment Information

Where online payment facilities are provided, payments may be processed through authorised third-party payment gateways. We do not intentionally store complete debit card, credit card or other sensitive payment credentials unless specifically required and legally permitted.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP Address

Browser Type

Device Information

Operating System

Pages Visited

Date and Time of Visit

Website Usage Information

Cookies and Similar Technologies

02. How We Use Your Information

We may use your information to:

Respond to your enquiries

Provide course and admission information

Process registrations and admissions

Contact you regarding batches, classes and services

Send important academic or administrative updates

Provide study material or educational services

Improve our website and services

Communicate through phone calls, SMS, WhatsApp or email, subject to applicable law

Process payments and maintain transaction records

Prevent fraud, misuse or unauthorised activity

Comply with legal and regulatory requirements

03. Marketing and Promotional Communication

With your consent or where otherwise permitted by applicable law, ICH Group may contact you through:

Phone Calls

SMS

WhatsApp

Email

Other electronic communication methods

Such communication may include information regarding:

New Batches

Courses

Admissions

Test Series

Study Material

Examination Updates

Offers and Promotions

Educational Events

You may request to opt out of promotional communication by contacting us through the details provided on our website.

04. Student Photographs, Results and Testimonials

ICH Group may publish student photographs, testimonials, success stories, selected-student information or academic achievements on its website, social media pages, advertisements or promotional material only where appropriate consent, permission or other lawful basis is available.

If you wish to request removal or correction of such information, please contact us through our official contact details.

For students below the applicable age of consent or minors, consent from a parent or legal guardian may be required.

05. Sharing of Information

We do not sell your personal information.

We may share information only when necessary with:

Authorised employees and representatives of ICH Group

Technology and website service providers

Payment gateway providers

Communication service providers

Government authorities, where legally required

Professional advisers or service providers assisting us in operating our services

Such sharing will be limited to legitimate business, service or legal purposes.

06. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may help us:

Understand visitor preferences

Improve website functionality

Analyse website traffic

Remember certain user settings

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

07. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against:

Unauthorised access

Loss

Misuse

Alteration

Disclosure

Destruction

However, no method of internet transmission or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

08. Data Retention

We retain personal information only for as long as necessary for:

Providing our services

Academic and administrative purposes

Legal and regulatory compliance

Resolving disputes

Maintaining business and transaction records

Information may be deleted or anonymised when it is no longer required, subject to applicable legal obligations.

09. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment gateways or other services.

ICH Group is not responsible for the privacy practices, content or security of third-party websites. Users should review the privacy policy of each third-party platform before providing personal information.

10. Children's Privacy

Our services may be accessed by students who are minors. Where required under applicable law, personal information of minors will be collected or processed with appropriate consent from a parent or legal guardian.

11. Your Rights and Requests

Subject to applicable law, you may request:

Access to certain personal information held about you

Correction or updating of inaccurate information

Withdrawal of consent, where applicable

Deletion of information, subject to legal requirements

Information regarding the processing of your personal data

To make a request, please contact us through the official contact details provided on the website.

13. Changes to This Privacy Policy

ICH Group may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised Last Updated date. We encourage users to review this Privacy Policy periodically.

14. Contact Us

For any questions, concerns or requests regarding this Privacy Policy, please contact:

ICH Group, Mandsaur

Website: [Insert Website URL]

Email: [Insert Official Email Address]

Phone: [Insert Official Contact Number]

Address: [Insert Official Institute Address]